When we decided to implement CRM for both patients and HCPs, we knew we had to make a number of important decisions. The Extrovertic consultants guided us in vendor selection, policy and process development and governance for multi-channel. Along the way, they helped us understand the potential that CRM offered to each of our brands.
Extrovertic got my pre-commercial company started on the right foot with our consumer CRM efforts. They are fearless strategists with a tremendous wealth of industry experience and knowledge who enhanced our thinking and helped shape our Marketing launch plans. In addition, they helped us select the perfect agency and negotiate a competitive rate. I would recommend them to any pre-commercial company looking to launch into a highly competitive market.
We knew marketing to consumers was a big opportunity for us but we needed a plan that was targeted to our market segments in a cost effective manner. Extrovertic was able to guide us past the traditional, expensive DTC channels to create a cost effective digital and social plan that we could take to our investors.
Extrovertic built a strong business case and produced consumer insights—fast—for our DTC efforts. They understand the realities of small companies with limited budgets.
Extrovertic is a master at turning patient insight into actionable ideas for our customers to implement. They are easy to work with and fit seamlessly into our organization. We partner with them every chance we get.
By partnering with our agency and patient services vendor, Extrovertic helped us design, launch and measure an adherence program that provides meaningful support to our patients. They helped us understand what patients need and establish the data and infrastructure required for a multi-channel program.